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Investor Grievances

We are committed to providing excellent service. If you have any complaints or grievances, please follow the procedure below.

1. Contact Our Compliance Officer

The fastest way to resolve any issue is to contact our dedicated Compliance Officer directly.

Muhammad Zubair

Official Email: compliance@mra.com.pk

Official PABX: +92 21 36493123 Ext. 206, 207, 208

Official Direct Line: +92 21-32460707

Official Cell/WhatsApp: 0326-8291052

2. Feedback & Suggestions

We value your feedback. Please use the form below or visit our official feedback portal to submit your suggestions.

3. Details of Penal Action

During the period from July 2024 to date, following Penal actions have been taken against MRA Securities Limited:

The Appellant Committee vide Order dated April 08, 2025 reduced the fine from PKR 782,898/- to PKR 737,149/- including adjusted appeal Fees of PKR 5,000/- and directed to pay the penalty amount of PKR 732,149/- (Rs. 732,521/- after adjustments) by PSX Under Clause 10.15 and 13.4.1.(a) of PSX Regulations.
Penalty of Rs. 25,000/- imposed under Regulation 14.1 of NCCPL Regulations, 2015 on account of Inspection conducted under Joint Inspection Regulations dated April 03, 2025.

Source: mra.com.pk/penalaction.php

4. ESCALATION (Regulatory Bodies)

If your complaint is not resolved to your satisfaction, you may lodge a complaint with the relevant regulatory authorities.

SECP

Service Desk Management System

PSX

Pakistan Stock Exchange

KSE100185058+883.35

ALLSHR111199+473.52 KSE3056809+346.11 FNEL1.85+0.08 HASCOL26.65+0.16 NPL97.4-1.51 KEL7.22+0.12 NCPL87.9+4.84 BOP38.38-0.5 WTL1.66+0.02 PIBTL20.8+0.17 PIAHCLA28.5+0.96 PTC62.82+0.84 LOTCHEM25.86+0.35 PASL3.17+0.04 FCCL57-0.05 LSEVL10.15-0.15 LSECL6.09+0.32 CNERGY7.62+0.02 GCWL21.25+0.53 KOSM6.02-0.04 AHCL18-0.11 PPL280.5+3.16 TREET33.5+0.79 BECO5.71-0.15 FFC582.7-5.87 SSGC33.81-0.24 NML201.02+0.83 OGDC328.99+5.06 CSILR31.9+0.04 GCIL34.24+0.47 FFL21.13+0.21 PACE16.15-0.35 SAZEW2271+124.52 BTL613.43+55.77 HPL4474.99+39.65 PRET494.1+34.05 SAPT1385.52+33.13 HCL980+29.95 FZCM256.94+23.36 GHNI924.5+18.4 FIL189.19+17.12 NESTLE7900+16.21 PIAHCLB19000-1027.82 UPFL27002-716.99 RMPL10000-74.99 KHYT1550-45.18 SIEM1430-33.72 INDU2136.12-32.35 HAFL475.02-29.98 PSEL950-26.05 JDWS880-24.8 COLG1245-19.45 ALLSHR111199+473.52 KSE3056809+346.11 FNEL1.85+0.08 HASCOL26.65+0.16 NPL97.4-1.51 KEL7.22+0.12 NCPL87.9+4.84 BOP38.38-0.5 WTL1.66+0.02 PIBTL20.8+0.17 PIAHCLA28.5+0.96 PTC62.82+0.84 LOTCHEM25.86+0.35 PASL3.17+0.04 FCCL57-0.05 LSEVL10.15-0.15 LSECL6.09+0.32 CNERGY7.62+0.02 GCWL21.25+0.53 KOSM6.02-0.04 AHCL18-0.11 PPL280.5+3.16 TREET33.5+0.79 BECO5.71-0.15 FFC582.7-5.87 SSGC33.81-0.24 NML201.02+0.83 OGDC328.99+5.06 CSILR31.9+0.04 GCIL34.24+0.47 FFL21.13+0.21 PACE16.15-0.35 SAZEW2271+124.52 BTL613.43+55.77 HPL4474.99+39.65 PRET494.1+34.05 SAPT1385.52+33.13 HCL980+29.95 FZCM256.94+23.36 GHNI924.5+18.4 FIL189.19+17.12 NESTLE7900+16.21 PIAHCLB19000-1027.82 UPFL27002-716.99 RMPL10000-74.99 KHYT1550-45.18 SIEM1430-33.72 INDU2136.12-32.35 HAFL475.02-29.98 PSEL950-26.05 JDWS880-24.8 COLG1245-19.45 ALLSHR111199+473.52 KSE3056809+346.11 FNEL1.85+0.08 HASCOL26.65+0.16 NPL97.4-1.51 KEL7.22+0.12 NCPL87.9+4.84 BOP38.38-0.5 WTL1.66+0.02 PIBTL20.8+0.17 PIAHCLA28.5+0.96 PTC62.82+0.84 LOTCHEM25.86+0.35 PASL3.17+0.04 FCCL57-0.05 LSEVL10.15-0.15 LSECL6.09+0.32 CNERGY7.62+0.02 GCWL21.25+0.53 KOSM6.02-0.04 AHCL18-0.11 PPL280.5+3.16 TREET33.5+0.79 BECO5.71-0.15 FFC582.7-5.87 SSGC33.81-0.24 NML201.02+0.83 OGDC328.99+5.06 CSILR31.9+0.04 GCIL34.24+0.47 FFL21.13+0.21 PACE16.15-0.35 SAZEW2271+124.52 BTL613.43+55.77 HPL4474.99+39.65 PRET494.1+34.05 SAPT1385.52+33.13 HCL980+29.95 FZCM256.94+23.36 GHNI924.5+18.4 FIL189.19+17.12 NESTLE7900+16.21 PIAHCLB19000-1027.82 UPFL27002-716.99 RMPL10000-74.99 KHYT1550-45.18 SIEM1430-33.72 INDU2136.12-32.35 HAFL475.02-29.98 PSEL950-26.05 JDWS880-24.8 COLG1245-19.45